When exactly should I ask a tile customer?
After the grout haze is cleaned, the silicone has cured and the homeowner has used the space once. On a shower that usually means a day or two past your last visit. On a backsplash you can ask before you load the saw, once the outlets are trimmed and the counter is wiped.
Should I ask the general contractor too?
Yes, and ask separately from the homeowner. The remodeler judges you on schedule, layout decisions and whether your setter cleaned up. A review saying you hit a tight bathroom window is what other builders read before they hand you their next job. Ask their project manager, not just the office.
What if the homeowner picked a grout color they now hate?
Reply and separate the choice from the work. Say which color was selected, that the joints are uniform, and offer to walk the job or quote a regrout. Anyone reading learns you document selections, which is exactly what a remodel shopper wants to hear before hiring a setter.
Can I just ask the customers I know are happy?
No. Filtering requests by expected rating is review gating and platforms prohibit it. It also hides your best asset: a well-handled problem. Ask every customer the same way, then reply to whatever comes back. Consistent asking over months does more for you than a careful burst.
Do reviews on my website do anything?
They help the reader decide. Someone comparing installers wants a review about a curbless shower sitting under a photo of a curbless shower. We pull real reviews onto the matching page, so the words and the tile work back each other up on the page they already landed on.
How many reviews do I need to rank?
Nobody can promise a position, and we will not. What helps is a steady pattern rather than a pile from one month, reviews that mention real rooms and towns, and replies on all of them. Keep the requests going every week and let the profile build while your gallery grows.
Who sends the requests, me or you?
We can run it. Vevang manages your Google Business Profile, sends the request when you mark a job complete, and drafts replies for your approval. If you would rather send them yourself, we set up the text and the link so it takes one tap from the truck.
What happens on the 15-minute call?
We build a demo of your tile site before we talk, using your own project photos and job types. On the call we look at your current reviews, your profile, and which rooms you want to be found for. You leave with the plan whether you hire us or not.